At SHR Oil Mills, we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it when you visit shroilmills.com or place an order with us.

1. Information We Collect

We collect the following types of information when you use our site or make a purchase:

  • Personal identification information (name, email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely via Razorpay — we do not store your card or UPI details)
  • Browser and device information (via cookies and analytics tools)
  • Purchase history and browsing behaviour on our site

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website and product offerings
  • Send promotional emails (only with your consent)
  • Comply with legal obligations under applicable Indian law

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:

  • Shipping carriers (to deliver your order)
  • Razorpay (to handle payment transactions securely)
  • Analytics providers (e.g., Google Analytics)
  • Marketing platforms (e.g., email marketing providers, with your consent)

These third parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.

4. Cookies

We use cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil orders and comply with legal requirements under applicable Indian law. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

7. Security

We implement industry-standard security measures to protect your personal data. Payment transactions are handled by Razorpay, which is PCI-DSS compliant. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our site after such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Phone: +91 95517 41130
    +91 90034 54561
  • Email: [email protected]
  • Website: https://shroilmills.com
  • Address: SF.No.239/3, Rotary Avenue, Anna Nagar, Trichy Road, Palladam, Tiruppur, Tamil Nadu – 641 664